01
How long does shipping take?
Standard shipping usually takes 2-5 business days. We also offer expedited options at checkout.
02
Can I Track My Order?
Absolutely! A tracking number is emailed when your order ships.
03
What happens if my package is lost or damaged?
We’ll replace it — no drama. Just email us at kaleigh@heartandglow.com with your order # and a photo of the issue.
04
Are your products safe for sensitive skin?
Most customers with sensitive skin tolerate our formulas well, but we always recommend doing a patch test first. If irritation occurs, discontinue and email us.
05
Do your scents contain phthalates or harmful additives?
Nope — we avoid harmful fragrance ingredients and prioritize skin-friendly options.
06
How strong are the scents?
Designed to be noticeable but not overpowering — like wearing a cozy sweater instead of shouting through a megaphone.
07
Do You Accept Returns?
Because these are personal care products, we don’t accept returns — but customer happiness matters. If something’s off, let us fix it.
Still have questions? contact us.
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