FAQs + Shipping Info

FAQs

Do you do pick-ups/drop offs/meet ups?

Yes! For orders $40 & up. Pick-ups are available as well!

What do you have in stock? Is ___ available and it’s just not on the website?

Stock is kept up to date on my website! If it says “sold out” you cannot buy it unless it’s available for pre-order.

Do you have skincare products?

Heart of Glow Beauty is a body care brand, however Glow Butters can be used on your face and body.

Are your products for sensitive skin?

Every product put out by Heart of Glow is intended to be skin friendly. Our Glow Butters are 98% vegan, & formulated with high contents of plant butters just for my sensitive skin babes! Read about the ingredients in all of our products here.

Are your products all natural?

Heart of Glow is a natural Shea Butter based body care brand! While the fragrance oils we use are not 100% natural, they are safe to use on skin and are used at a low percentage of the product, so you don’t have to worry about a bad skin reaction.

Why are you using preservatives?

I know, someone told you preservatives are bad for your skin. Did you know that without them, your product goes rancid quicker and is susceptible to growing hundreds of bacteria and infections? Especially if you’re dipping wet fingers in a jar. Our VEGAN preservative is used to keep your skin happy and healthy.

Will your products help with eczema?

We love the transformation our products have on eczema prone skin! Every customer that has eczema has told me my products are the only thing that helps their eczema. Shea Butter and Mango Butter is a powerhouse for clearing up eczema!

Are your pre-orders in stock?

Sometimes. Pre-ordering is just a way to secure your order and have it shipped before a certain date! Products sell quickly so this is for the ones who want to make sure they get their products before they sell out.

Shipping Information

 

Turnaround Time & Processing

Turnaround time takes1-3 business days unless noted otherwise.

If your order was placed on a Friday-Sunday, it will be shipped the following week.

Lost Packages/Complaints/Order Cancellation:

Lost packages are out of my control, so make sure you are putting in the right address, babe. For any complaints, reviews or order cancellations, feel free to e-mail me (heartandglowbeauty@gmail.com) or message me on Facebook @ Heart & Glow Beauty!